FAQ
Q:What will happen to the account (items, characters, coins, guilds, friend list, etc)?
When the migration starts, most items and progression of characters will be transferred (if a player carries out the migration procedure later, part of the progress may be rolled back to the date of the migration start).
Q:What will happen to items in shop inventory?
If you mean some kind of third-party website inventory, it will not be transferred.
Q:What will happen to items exclusive to Brazilian server?
These items will not be available. Players transfer their progress to the international version of the game.
Q:What will happen to remaining CASH I actually have on my account?
Currency will be transferred with the exchange rate conversion.
Q:If CASH is transferred, will there be any conversion? Which conversion?
65 Warcash = 1 Kredit
Q:What will happen to Level Up prices on the shop?
Players will have access to the shop of the international game version offering its prices (which are the same for different regions).
Q:What will happen to in-game prices on the shop?
Players will have access to the shop of the international game version offering its prices (which are the same for different regions).
Q:Which coin is used by My.games?
Kredits
Q:How can I acquire CASH now?
After migration, players will be able to make all payments via the website pc.warface.com
Q:Blocked accounts will have any kind of unblocking?
Permanently banned players will not be able to transfer their accounts.
Q:Will be there any 'welcome' gift on the new server?
Yes, there will be a set of "Absolute" armor and weapons for one of the character classes
Q:Which game rules will apply to the new server? Where can I find them?
Q:What is the process of the transfer?
- Open the web page in your web browser.
- Download a special version of the Game Center launcher.
- Register a new MY.GAMES account.
- Press the "Migration" button (only available in this special version).
- Enter your Level Up credentials to match the data from the backup.
- Make sure there are no errors.
- Choose a reward from the 4 available options.
- Wait until the copying process is completed.
- Sign into the game.
Q:Where will the transfer be done?
For migration, you will need to use a special game center.
Q:How will the transferency work?
All instructions can be found on the dedicated web page.
Q:What will be transfered?
The character's rank, all items and achievements that are not exclusive to the Brazilian server will be transferred.
Q:Can I create a MY.GAMES account in advance and transfer my Warface account to it?
Yes, you can, but we do not recommend creating a character on this account as after the migration, its progress will be erased.
Q:Will I need to reinstall the game?
Yes, you will.
Q:Will I be able to purchase CASH on the MY.GAMES website?
Yes, you will.
Q:Will I still be able to make purchases via other payment methods?
Various payment methods will be available on the MY.GAMES website
Q:Will there be rewards for the transfer?
Yes, there will be a set of "Absolute" armor and weapons for one of the character classes.
Q:What will happen if I already have an account on the transfer server?
You can create a separate account to transfer progress.
Q:Will it be possible to play in the Brazilian region after the transfer?
Yes, there will be a new regional dedicated server.
Q:Will my friend list be kept?
Yes, it will.
Q:Will game Ranks be reset?
The character's rank will be preserved.
Q:What will happen with localized texts?
All translations for the game are also made into Portuguese.
Q:Will we still have texts localized in Portuguese?
All translations for the game are also made into Portuguese.
Q:Will Level Up remain in charge of the Customer Support?
No, there will be MY.GAMES technical support.
Q:Will the Level Up conduct rules still be valid after the transfer?
No, you will need to accept new agreement when creating a MY.GAMES account.
Q:Is it possible to reserve my nickname on the new server?
No, it is not.
Q:What will happen to forums?
Q:What will happen to community channels (Facebook, Instagram, YouTube, Discord)?
All MY.GAMES international communities will become available to players.
Q:Will we still have events, promotions and sales?
Yes, you will.
Q:Will servers be located in Brazil?
Yes, there will be a new regional dedicated server.
Q:What will happen to my ping while playing?
Since there will be our regional server, we do not expect connection problems.
Q:Will I still be able to make purchases via the official re-sellers like cyber café and online partners?
No, you will not.
Q:Will the Customer Support Central and the Knowledge Base be the same?
No, there will be MY.GAMES technical support.
Q:If I have issues with the migration, which customer support should I contact?
Please contact the MY.GAMES technical support.
Q:Does the transfer work as acceptance of KOG Games' terms, contract and rules?
No, you will need to accept a new agreement when creating a MY.GAMES account.
Q:Where can I find those documents?
Q:If I have an issue after the transfer proccess, can I open a ticket through the Level Up Support?
No, there will be MY.GAMES technical support.
Q:Will all my accounts be transferred to the same KOG Games account?
You will have to create a new MY.GAMES account.
Q:Is it possible to use the same e-mail from an existing KOG Games account to transfer my accounts?
Yes, if the e-mail has not been used to get registered in MY.GAMES.
Q:Can I transfer accounts from different Level Up accounts to the same KOG Games account?
No, you cannot.
Q:Which data do I need access to in order to transfer my account?
Login/Password
Q:Will data from my Level Up account be migrated as well?
We’ll be migrating all character related data — level, items, achievements, сurrency balance (65 Warcash = 1 Kredit). We’ll not be migrating all other data, not related to the game account — forum message history, payments history from the website, etc.
Q:What will happen if my nickname is already in use on this new server?
You will need to choose a new nickname.
Q:Is EAC a game security system from the Elsword International Server?
It is internal development of the anti-cheat system.
Q:Users are concerned that there are rules against logging into multiple accounts with the same IP. Is this rule applied? How can users playing on pc café or at home with brothers/ friends avoid it?
Using 1 IP for logging in is not a violation; however, if access to someone else's accounts gets registered, sanctions may be applied.
Q:Will be there a PT-BR section on the international forums?
Yes, there will be.
Q:What will happen to Guilds with the same name?
Clans will not be transferred.
Q:Will people with an international IP, from outside Brazil, be able to migrate accounts and play on this International server?
Yes, they will.
Q:Will it be possible to merge two or more accounts during the migration?
Each Level Up account can be transferred to a separate MY.GAMES account.